> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-service-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable Digital Channels

<Badge icon="arrow-left" color="gray">[Back to Channels Overview](/ai-for-service/channels)</Badge>

By default, your AI Agent isn't available to users unless you define one or more channels through which it can communicate. So, after creating an AI Agent, you can add delivery channels that end-users can use to access and interact with it when deployed. For example, you can enable your assistant for use in the Kore.ai Messaging application, or allow interaction with your AI Agent through an email address or a Twilio SMS account. You can also enable your AI Agent in third-party applications such as Facebook or Slack. This topic describes how to add one or more delivery channels to your AI Agent.

You can add channels to your AI Agent from the **Flows & Channels > Channels > Digital > All** section. Channels supported by the Platform are categorized based upon their functionality and usage.

<img src="https://mintcdn.com/koreai-ai-for-service-dev/tdbsqd4N6c91hPYj/ai-for-service/channels/images/digital-channels.png?fit=max&auto=format&n=tdbsqd4N6c91hPYj&q=85&s=699dcb9f6d9b5fbbfa04d1aed4ab2714" alt="digital-channels" width="1693" height="671" data-path="ai-for-service/channels/images/digital-channels.png" />

## Enable a Channel

To enable one or more channels for your AI Agent, follow the below steps:

1. Open the assistant for which you want to add the channels.
2. Go to **Flows & Channels** > **Channels** > **Digital** > **All**.
3. Click the channel you want to add. This opens the instructions page to install the channel.
4. Click **Next** or the **Configuration** tab to open the configuration page for the channel.
   <img src="https://mintcdn.com/koreai-ai-for-service-dev/d5T_iTgrjJORcWvO/ai-for-service/channels/images/channel-enablement-img2-instructions.png?fit=max&auto=format&n=d5T_iTgrjJORcWvO&q=85&s=5cb575964607ecabe2508dc33f0d35ad" alt="Channel Configuration page" width="776" height="840" data-path="ai-for-service/channels/images/channel-enablement-img2-instructions.png" />

<Note>After adding the channel, the app needs to be published for approval and the Admin needs to approve the app (with new channels). The new channel isn't available to users until the Admin explicitly approves that channel for your assistant.</Note>

## Editing, Testing,  Disabling or Deleting Channels

To **edit a channel** configuration, go to **Flows & Channels** > **Channels** > **Digital** > **Configured** list, the channel, make your changes and save.

To **test**, **disable or delete the channel**, go to **Flows & Channels** > **Channels** > **Digital** > **Configured** list, hover over the channel and click more option in the top right corner. The Test, Disable, or Delete as required and follow the instructions.

<Warning>Deletion is permanent and can't be undone. You will be asked to confirm your choice, so make sure this is exactly what you want to do.</Warning>
<Note>The channel edits will only take effect within your live assistant after publishing the In Development version of the AI Agent with the channel enabled. For more information, see Publishing your AI Agent.</Note>

<img src="https://mintcdn.com/koreai-ai-for-service-dev/sLjNViqw05JW5GlT/ai-for-service/channels/images/test-channel.png?fit=max&auto=format&n=sLjNViqw05JW5GlT&q=85&s=634fbecaa87da8bc4ec991139241db85" alt="Delete/Disable channel" width="1599" height="790" data-path="ai-for-service/channels/images/test-channel.png" />

## Available Channels

Below is a list of all channels you can connect to via the Platform:

Click the icon of the channel you want to add, and then configure the channel to work with your AI Agent. The page with Instructions and Configuration settings slides out.

### Enterprise Channels

| [Amazon Connect Chat](/ai-for-service/channels/add-amazon-connect-chat-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo-amazon.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=f60275d4dd5d44791707c615ba4205e9" alt="" width="45" height="45" data-path="ai-for-service/channels/images/logo-amazon.png" />](/ai-for-service/channels/add-amazon-connect-chat-channel)                                                                                                                                           | [Cisco Jabber](/ai-for-service/channels/add-cisco-jabber-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo1-jabber.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=501a7f7949e7eff885e57e1d33a0a6da" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo1-jabber.png" />](/ai-for-service/channels/add-cisco-jabber-channel)                                                                          | [Cisco Webex Teams](/ai-for-service/channels/add-cisco-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo2-cisco-webex-teams.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=3fca35b8fcd8fd7122320601a5b05e9d" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo2-cisco-webex-teams.png" />](/ai-for-service/channels/add-cisco-channel)                                              | [Google Assistant](/ai-for-service/channels/add-google-assistant-channel)<br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo4-google-assistant.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=858e1c887de45d89e46229a02db3af95" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo4-google-assistant.png" />](/ai-for-service/channels/add-google-assistant-channel) |
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| [**Genesys Cloud  <br />CX Messaging**](/ai-for-service/channels/add-genesys-chat-channel)   <br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo5-genesys-chat-new-logo.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=068feb9b40808eab8642d1a5a5ddaed0" alt="" width="150" height="49" data-path="ai-for-service/channels/images/logo5-genesys-chat-new-logo.png" />](/ai-for-service/channels/add-genesys-chat-channel) | [**Google Chat**](/ai-for-service/channels/add-google-chat) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/tdbsqd4N6c91hPYj/ai-for-service/channels/images/googlechat-logo.png?fit=max&auto=format&n=tdbsqd4N6c91hPYj&q=85&s=6445472756f86aa2777b23b383e4293f" alt="" width="48" height="48" data-path="ai-for-service/channels/images/googlechat-logo.png" />](/ai-for-service/channels/add-google-chat)                                                                 | [**Kore.ai**](/ai-for-service/channels/add-kore-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo8-kore-ai.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=b97f8678ef7ce96c7813bd35192e6c29" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo8-kore-ai.png" />](/ai-for-service/channels/add-kore-channel)                                                                                                                                      | [**Live Person**](/ai-for-service/channels/add-live-person-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo9-live-person.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=67e2476c8dd93d9c58a981364b252c96" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo9-live-person.png" />](/ai-for-service/channels/add-live-person-channel)                                                    |
| [**Mattermost**](/ai-for-service/channels/add-mattermost-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo10-mattermost.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=b07adbb232a362c175120b4afcf3d278" alt="" width="35" height="35" data-path="ai-for-service/channels/images/logo10-mattermost.png" />](/ai-for-service/channels/add-mattermost-channel)                                                                                                                | [**Microsoft Teams & Copilot**](/ai-for-service/channels/add-microsoft-teams-channel)   <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo-copilot-teams.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=2d29ada58208e2676f7a7f6eed67057e" alt="" width="68" height="73" data-path="ai-for-service/channels/images/logo-copilot-teams.png" />](/ai-for-service/channels/add-microsoft-teams-channel) | [**Naver Works**](/ai-for-service/channels/add-naver-works-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo12-naver.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=e94a98090c1bcb71a8ac10d55e0001e2" alt="" width="45" height="45" data-path="ai-for-service/channels/images/logo12-naver.png" />](/ai-for-service/channels/add-naver-works-channel)                                                                                                                            | [**Nice inContact**](/ai-for-service/channels/add-nice-incontact-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo13-nice.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=0a5d941a0db01740e5388752065a0415" alt="" width="43" height="34" data-path="ai-for-service/channels/images/logo13-nice.png" />](/ai-for-service/channels/add-nice-incontact-channel)                                                                                           |
| [**RCS Business Messaging**](/ai-for-service/channels/add-google-rcs-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo14-rcs.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=86034cdaff4ac916e1957380bf54dd0a" alt="" width="43" height="42" data-path="ai-for-service/channels/images/logo14-rcs.png" />](/ai-for-service/channels/add-google-rcs-channel)                                                                                                                                                              | [**RingCentral Glip**](/ai-for-service/channels/add-ringcentral-glip-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo15-glip.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=4bbb2ca40b97076b244b8e6f9abd1f94" alt="" width="60" height="64" data-path="ai-for-service/channels/images/logo15-glip.png" />](/ai-for-service/channels/add-ringcentral-glip-channel)                                                                 | [**RingCentral Engage**](/ai-for-service/channels/add-ringcentral-engage-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo16-ring-central.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=6c0d5746458d7f8b996643bc4a96436b" alt="" width="45" height="45" data-path="ai-for-service/channels/images/logo16-ring-central.png" />](/ai-for-service/channels/add-ringcentral-engage-channel)                                                 | [**Sinch**](/ai-for-service/channels/add-sinch-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/Duy6cZRSOuX4R66u/ai-for-service/channels/images/sinch-logo.png?fit=max&auto=format&n=Duy6cZRSOuX4R66u&q=85&s=a80b3bc0ff901e9967b4108c135d4232" alt="" width="52" height="40" data-path="ai-for-service/channels/images/sinch-logo.png" />](/ai-for-service/channels/add-sinch-channel)                                                                                                                             |
| [**Slack**](/ai-for-service/channels/add-slack-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/I5FkfRF_JmatsPTc/ai-for-service/channels/images/logo18-slack.png?fit=max&auto=format&n=I5FkfRF_JmatsPTc&q=85&s=3dd77d8745550d39428adf63f6d48e51" alt="" width="45" height="43" data-path="ai-for-service/channels/images/logo18-slack.png" />](/ai-for-service/channels/add-slack-channel)                                                                                                                                                                        | [**Unblu**](/ai-for-service/channels/add-unblu-channel)  <br />  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo21-unblu.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=521ae7fa9e090f9d3a7857e049f5e0ba" alt="" width="35" height="35" data-path="ai-for-service/channels/images/logo21-unblu.png" />](/ai-for-service/channels/add-unblu-channel)                                                                                  | [**WhatsApp Business Messaging**](/ai-for-service/channels/add-whatsapp-business-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo22-whatsapp-business.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=1278a7594f8cd8c83d87f87cc8680f73" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo22-whatsapp-business.png" />](/ai-for-service/channels/add-whatsapp-business-channel) | [**Workplace By Facebook**](/ai-for-service/channels/add-workplace-by-facebook-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo23-wp-facebook.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=734cd581f45917b77061c413aeaaa62d" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo23-wp-facebook.png" />](/ai-for-service/channels/add-workplace-by-facebook-channel)              |
| [**Yammer**](/ai-for-service/channels/add-microsoft-yammer-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo24-yammer.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=dd3c289597a786338c068dead94c739f" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo24-yammer.png" />](/ai-for-service/channels/add-microsoft-yammer-channel)                                                                                                                                         | [**Zoom Contact Center**](/ai-for-service/channels/add-zoom-contact-center-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo25-zoom.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=cde42d5c69efeae268ac4204079a12ca" alt="" width="45" height="45" data-path="ai-for-service/channels/images/logo25-zoom.png" />](/ai-for-service/channels/add-zoom-contact-center-channel)                                                         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |

### Social Channels

| [Facebook Messenger](/ai-for-service/channels/add-facebook-messenger-channel) <br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo26-fb-messenger.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=980fd7680f16e88f2e861204bfe18637" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo26-fb-messenger.png" />](/ai-for-service/channels/add-facebook-messenger-channel) | [Instagram](/ai-for-service/channels/add-instagram-channel) <br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/Ct8Ll9-x4TQj_LFi/ai-for-service/channels/images/insta-logo.png?fit=max&auto=format&n=Ct8Ll9-x4TQj_LFi&q=85&s=21a7678c8a719717f479e6a4fd643376" alt="" width="44" height="44" data-path="ai-for-service/channels/images/insta-logo.png" />](/ai-for-service/channels/add-instagram-channel)                              | [Line](/ai-for-service/channels/add-line-messenger-channel)  <br />   [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo27-line.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=f1d351f0da17237375582891ca4f089a" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo27-line.png" />](/ai-for-service/channels/add-line-messenger-channel) | [Twitter](/ai-for-service/channels/add-twitter-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo30-twitter.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=607999e65c376dcafa7a63da4f6f019d" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo30-twitter.png" />](/ai-for-service/channels/add-twitter-channel) |
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| [**Telegram**](/ai-for-service/channels/add-telegram-channel)  <br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo29-telegram.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=91bb0509bdc0601ca326c376495bbde8" alt="" width="32" height="32" data-path="ai-for-service/channels/images/logo29-telegram.png" />](/ai-for-service/channels/add-telegram-channel)                                                          | [**WeChat**](/ai-for-service/channels/add-wechat-channel)  <br />  [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo31-we-chat.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=de387671970c3e1151267f7125751c21" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo31-we-chat.png" />](/ai-for-service/channels/add-wechat-channel) |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |

### Other Channels

| [Email](/ai-for-service/channels/add-email-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo37-email.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=3d57aa53e221e5322abd7255b36f0c45" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo37-email.png" />](/ai-for-service/channels/add-email-channel)                             | [SMS](/ai-for-service/channels/add-sms-channel)<br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/Duy6cZRSOuX4R66u/ai-for-service/channels/images/sms-channel-logo.png?fit=max&auto=format&n=Duy6cZRSOuX4R66u&q=85&s=6b36bc91997ba68c1590d266e4e3ae43" alt="" width="47" height="49" data-path="ai-for-service/channels/images/sms-channel-logo.png" />](/ai-for-service/channels/add-sms-channel)                               | [Sunshine Conversations](/ai-for-service/channels/add-sunshine-conversations-channel)  <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo19-sunshine-conversations.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=5cca80e202229f23caaf1d88bea12c35" alt="" width="150" height="44" data-path="ai-for-service/channels/images/logo19-sunshine-conversations.png" />](/ai-for-service/channels/add-sunshine-conversations-channel) | [Syniverse](/ai-for-service/channels/add-syniverse-channel) <br />[<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo20-syniverse.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=8db203735a55c1ad936b751e67283a26" alt="" width="100" height="42" data-path="ai-for-service/channels/images/logo20-syniverse.png" />](/ai-for-service/channels/add-syniverse-channel)      |
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| [**Twilio SMS**](/ai-for-service/channels/add-twilio-sms-channel)<br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo35-twilio.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=ef049ac2130da5db0180f761b4a8c542" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo35-twilio.png" />](/ai-for-service/channels/add-twilio-sms-channel) | [**Web/MobileClient**](/ai-for-service/channels/add-web-mobile-client)<br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo39-webmobile.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=749d5506319b528ad278d3d719840820" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo39-webmobile.png" />](/ai-for-service/channels/add-web-mobile-client) | [**Webhook**](/ai-for-service/channels/add-webhook-channel)<br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo40-webhook.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=157d4c6c5a70ba0a5c391f981f6caa5a" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo40-webhook.png" />](/ai-for-service/channels/add-webhook-channel)                                                                                                                                                                     | [**Widget SDK**](/ai-for-service/channels/add-widget-sdk-channel)<br /> [<img src="https://mintcdn.com/koreai-ai-for-service-dev/po1vjLy4b7MvrjWL/ai-for-service/channels/images/logo39-webmobile.png?fit=max&auto=format&n=po1vjLy4b7MvrjWL&q=85&s=749d5506319b528ad278d3d719840820" alt="" width="43" height="43" data-path="ai-for-service/channels/images/logo39-webmobile.png" />](/ai-for-service/channels/add-widget-sdk-channel) |