> ## Documentation Index > Fetch the complete documentation index at: https://koreai-ai-for-service-dev.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Deflection Flow Node Use this node to transfer a conversation from a voice call to a chat channel, where the customer can interact via automated or live chat. !!! Note This feature is only available when using a Twilio account. It's not supported for SIP trunk setups. ## Configure the Node 1. **Custom Name**: Enter a name to identify the node. 2. **Deflection Setting**: Define the deflection flow. Select one of the following trigger options: * **Trigger using user selection**: Let the customer choose between: * **Chat Automation** — routes to an automated chat agent. * **Live Chat Agent** — connects to a human agent. * **Trigger using Automation Context** Deflection Flow 3. **Your Message to User**: In the General Settings (Chat Automation and Live Chat Agent) and Error Handling sections, select a message type under **Choose your message type**: * **Text to Speech**: Type or select a message to convert to speech. Click **+ Create New** to add a prompt and select the language, or **+ Add Another** to define multiple messages (one is randomly selected at runtime). Text to Speech * **Audio File**: Type a message or click **+ Upload New** to upload an .mp3 or .wav file. Audio File * **Link**: Click **+ Create New** to add message text and an audio file URL (.mp3 or .wav). Click **+ Add Another** for additional URLs. Link 4. **Go to Node**: Select the node to trigger after call deflection occurs. For example, **Automation**. Go to Node