> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-service-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent AI Upgrade from XO10 to XO11

This document provides step-by-step instructions to upgrade your Agent AI account to XO v11.

**Prerequisites**

* A valid Agent AI account.
* Bot Owner access is required to upgrade.

## What Changes

### Bot to App Transition

Agent AI bot and child bots become individual Apps in XO v11.

## Upgrade Journey from Agent AI XO10 to XO v11

### Upgrade Notification

1. Sign in to **Agent AI** > **Configurations**. A notification appears at the top of the screen.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/IsJ7KA9NaIeW8rH1/ai-for-service/getting-started/images/agent-ai-configurations_1.png?fit=max&auto=format&n=IsJ7KA9NaIeW8rH1&q=85&s=8361dcc2dcbc368e8f4003abaec96635" alt="Agent AI Configurations" width="2048" height="433" data-path="ai-for-service/getting-started/images/agent-ai-configurations_1.png" />

2. Click **Go to XO11** to start the upgrade.

   !!! note
   Only bot owners can upgrade Agent AI bots and child bots.

3. Sign in to [XO v11](https://platform.kore.ai/) using your Agent AI credentials.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/VN_5WrjAD3vF4fqA/ai-for-service/getting-started/images/xo11-signing-in_2.png?fit=max&auto=format&n=VN_5WrjAD3vF4fqA&q=85&s=7e406f0a137a613538fdeea7f0a7e139" alt="XO v11 Sign In" width="1911" height="887" data-path="ai-for-service/getting-started/images/xo11-signing-in_2.png" />

4. All apps (Agent AI and automation bots) are displayed. Click the **Agent AI bot** to upgrade it to an App in XO v11.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=a0b2e4ff75b5704791352b3a27c25a2c" alt="Upgrading App to XO v11" width="1242" height="501" data-path="ai-for-service/getting-started/images/upgrading-app-to-xo11_3.png" />

5. A pop-up appears with **Why Upgrade?**, **Attention!**, and **Upgrade** options. Click **Continue**.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/IsJ7KA9NaIeW8rH1/ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png?fit=max&auto=format&n=IsJ7KA9NaIeW8rH1&q=85&s=c651ee600c681af484606ccffb3ec228" alt="Continue to Upgrade Pop-up" width="837" height="577" data-path="ai-for-service/getting-started/images/continue-to-upgrade-popup_4.png" />

6. Review the guidelines, download and back up your Agent AI bot, then click **Start Upgrade**.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/start-upgrade_5.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=843c535c05274213641a17f4cb70b905" alt="Start Upgrade" width="885" height="595" data-path="ai-for-service/getting-started/images/start-upgrade_5.png" />

   The backup contains only the bot definition.

7. A progress bar appears. Click **Finish** when complete.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/finish-upgrade_6.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=ca30e32c74d2c701091a539c274d2576" alt="Finish Upgrade" width="905" height="600" data-path="ai-for-service/getting-started/images/finish-upgrade_6.png" />

8. A success message confirms the upgrade. The Agent AI bot is now an App in XO v11.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/upgrade-success-message_7.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=36017b6951963404e0a64321fe17f031" alt="Upgrade Success" width="705" height="467" data-path="ai-for-service/getting-started/images/upgrade-success-message_7.png" />

### Upgrade Failure

If an error occurs, the system stops the upgrade and lets you revert it.

1. An error notification appears in the upgrade window.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/upgrade-error-message_8.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=c987dbe36fa921b036ce82b03fd0368d" alt="Upgrade Error" width="781" height="510" data-path="ai-for-service/getting-started/images/upgrade-error-message_8.png" />

2. Click **Revert Upgrade**. You are redirected to the XO v11 home page.

   <img src="https://mintcdn.com/koreai-ai-for-service-dev/fUrhrSPcz5ULgGID/ai-for-service/getting-started/images/revert-upgrade_9.png?fit=max&auto=format&n=fUrhrSPcz5ULgGID&q=85&s=7d90caeb3c699a67fc0bd7cb30b141a2" alt="Revert Upgrade" width="1242" height="501" data-path="ai-for-service/getting-started/images/revert-upgrade_9.png" />

***

**Related Links**

* [Benefits of XO v11](/ai-for-service/getting-started/benefits-xo11)