> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-service-dev.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Configuring the JIRA Action
[Back to Actions Integrations](/ai-for-service/integrations/overview#actions)
Connect JIRA to create, view, update, and delete issues using pre-built templates. See [JIRA](https://www.atlassian.com/software/jira) for more information.
***
## Authorizations Supported
The Platform supports basic authentication for JIRA. See [App Authorization Overview](/ai-for-service/app-settings#authorization-profiles) for details.
JIRA integration can only be authorized for Developer and Enterprise editions — not Trial. See [JIRA documentation](https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#overview) for account types.
| Authorization Type | Basic OAuth |
| ---------------------------------------- | ----------- |
| Pre-authorize the Integration | Yes |
| Allow Users to Authorize the Integration | Yes |
***
## Step 1: Enable the JIRA Action
**Prerequisites:**
* Create a [developer account](https://developer.atlassian.com/) in JIRA. See [JIRA Help Center](https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#overview) for details.
* Copy the Client ID, Client Secret Key, Authorization URL, and Callback URL.
**Steps:**
1. Go to **App Settings** > **Integrations** > **Actions**.
2. Select the **JIRA** action in the **Available** region.
### Pre-authorize the Integration
**System Authorization**
1. Go to **App Settings** > **Integrations** > **Actions** and select **JIRA**.
2. In **Configurations**, select the **Authorization** tab.
3. Set **Authorization Type** to **Pre-authorize the Integration** > **OAuth**.
4. Select the **System** card and click **Authorize**.
5. You are redirected to `https://developer.atlassian.com/console/`. Enter your credentials and click **Allow Access**.
**Custom Authorization**
1. Select **Custom** and click **Select Authorization** > **Create New**.
2. Select **OAuth v2**. See [Setting Up Authorization Using OAuth v2](/ai-for-service/app-settings/dev-tools/bot-authorization/setting-up-authorization-using-oauth-v2).
3. Enter the OAuth v2 credentials:
* Call back URL
* Identity Provider Name
* Client ID
* Client Secret
* Authorization URL
* Token Request URL
* Scope
* Refresh Token URL
4. Click **Save Auth**, then select the new profile.
5. Click **Authorize**, enter credentials at `https://developer.atlassian.com/console/`, and click **Allow Access**.
6. Click **Enable**.
The JIRA action moves from **Available** to **Configured** after enabling.
### Allow End User to Authorize
1. Go to **App Settings** > **Integrations** > **Actions** and select **JIRA**.
2. In **Configurations**, select the **Authorization** tab.
3. Set **Authorization Type** to **Allow Users to Authorize the Integration** > **OAuth**.
**System Authorization**
1. Select the **System** card.
2. Click **Enable**. A link is sent to the end user to authorize.
3. The user clicks the link and enters credentials to authorize.
**Custom Authorization**
1. Select **Custom** and click **Select Authorization** > **Create New**, following the Custom Authorization steps above.
2. You can also select an existing profile:
3. Click **Enable**.
***
## Step 2: Install the Jira Action Templates
1. On the **Integration Successful** dialog, click **Explore Templates**.
2. Click **Install** to begin installation.
3. Once installed, click **Go to Dialog**. A dialog task for each template is auto-created.
4. Select the desired dialog task and click **Proceed**.
5. The dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.